Partner Terms and Conditions
Terms and Conditions:
The Terms and Conditions you have accepted or will accept upon registering at www.dialcare.com, are part of this membership agreement (Agreement) between you and DialCare, LLC (“DialCare”). DialCare provides administrative services to DialCare clinicians and does not provide professional medical services. The Terms and Conditions define the obligations of DialCare, its authorized agents and yourself, and they establish the basic rules of safe and fair use of DialCare’s public website, member website, and services (Services). DialCare and its authorized agents reserve the right to immediately and without advance notice terminate the Services and deny access to individuals who do not abide by the Terms and Conditions.
Purchase and Renewal Conditions:
By joining a plan for yourself or on behalf of a minor child for whom you are a parent or legal guardian, you confirm that you are at least 18 years old and agree to the terms and conditions of the plan. If this plan is not employer- funded, you authorize LASO Health, LLC or your employer, to process payment using the billing method you selected. This charge shall automatically renew at the end of your membership term, and you will continue to be billed for the appropriate amount, until you notify LASO Health, LLC or your employer in writing that you wish to cancel the plan.
Termination Conditions:
LASO Health, LLC and DialCare reserve the right to terminate plan members from its plan for any reason, including non-payment.
Cancellation Conditions:
If this plan is not employer-funded, you have the right to cancel within the first 30 days after the effective date or receipt of membership materials (whichever is later) and receive a full refund. If for any reason during this time period you are dissatisfied with the plan and wish to cancel and obtain a refund, you must submit a written cancellation request. LASO Health, LLC or your employer will accept cancellation requests at any time and will stop collecting membership fees in a reasonable amount of time, but no later than 30 days after receiving a cancellation notice. Please send a cancellation letter and a request for refund with your name and member ID to your employer, if applicable, or LASO Health, LLC, PO Box 6779, San Antonio, TX 78209. You may also submit cancellation requests by email [email protected]. When you cancel, you will continue to have access to the plan for the remainder of the period for which you have paid; your membership will terminate at the end of that period.
Complaint Procedure:
If you would like to file a complaint regarding your plan membership, you must submit yourcomplaint in writing to: DialCare, P.O. Box 2568, Frisco, TX 75034.